CUSTOMER FACT SHEET
TV Setup (Domestic installations)
What we’ll do.
If you are getting your TV setup by AV Made Easy, here is what we will do.
What you need to do before we arrive.
To ensure that the job runs smoothly and avoid any unnecessary disruption to your day, it would be best for you to prepare the following before we arrive on site.
What you can expect when we are on site.
When we have finished the work, you can expect.
If you are getting your TV setup by AV Made Easy, here is what we will do.
- Setup the TV on a cabinet or similar.
- Connect to existing power and all existing devices.
- Optimise sound and picture.
- Arrange all cables in a neat and tidy manner.
- Connect TV to existing wireless network (if available) and update firmware.
- Provide comprehensive education on TV features (where required).
- Leave detailed instructions on TV setup and basic functions (where required).
What you need to do before we arrive.
To ensure that the job runs smoothly and avoid any unnecessary disruption to your day, it would be best for you to prepare the following before we arrive on site.
- Ensure you have a working TV ready to be connected at the location of the TV point.
- Clear the area around the TV point to ensure that we will have access to it.
- Prepare for us to enter you home (warn the pets that we are coming…) and ensure that someone over the age of 18 is at home.
What you can expect when we are on site.
- Allow at least 30 minutes for us to be at your home. A TV Setup can take anywhere from 30 – 90 minutes depending on type of TV (e.g. standard vs smart TV), and components to be connected.
- If you would like us to connect your smart TV to the internet we will request your internet security key (so try to have this handy).
When we have finished the work, you can expect.
- Neat and tidy work areas (we will always clean up our mess and remove our rubbish).
- Perfect TV picture (of course relative to your TV and signal strength and quality).
- Multiple payment options (inc. Visa or MasterCard, cash, cheque or direct transfer)
- Tax Invoice including work details, amount due and our details for your records.
- Don’t forget we offer a 12 month service guarantee covering our workmanship and you can refer to our website www.avmadeeasy.com.au for further details of this.
- You will also be eligible to join our VIP club upon payment of your first service, so you will be provided with a VIP Club Code to receive a 5% discount of future services with AV Made Easy.
